Celebrating 10 years! 2007-2017

Best way to handle billing dispute with Telecomm?

Telecomm is claiming client is under 1 year contract even th sillydood01/10/17
Sue if it's worth it. Lodge a complaint with the state's AG jeffm01/10/17
What if we just don't pay bill? Or pay partially the bill sillydood01/10/17
You can do payment in full trick but it seems like y'all alr triplesix01/10/17
Remember, also, that the "payment in full" trick is governed jeffm01/10/17
True and true but people who process those checks really don triplesix01/10/17
Thanks. sillydood01/10/17
What Jeffm said and get a charge back on all the invoices af triplesix01/10/17
I'm just worried about them racking on interest/late fees. O sillydood01/10/17
If you got a documented DC notice and you are 100% sure that triplesix01/10/17
Thanks. sillydood01/10/17
We all worry about that. "If you choose not to decide, yo jeffm01/10/17
Thanks for all help here. The painful part is I'm not *10 sillydood01/10/17
Can the creditor (telecom) produce a certified copy of the o qdllc01/11/17
UPDATE: Telecom creditor has acknowledged in email that we h sillydood01/12/17
Congrats! Good luck receiving a check. You never know; it jeffm01/12/17
sillydood (Jan 10, 2017 - 12:11 pm)

Telecomm is claiming client is under 1 year contract even though it looks like they were month to month. Because they're claiming we're under 1 year they're tacking on huge early termination fee when client put in disconnect order. Incidentally the Telecomm also failed to process original disconnect and kept invoicing client (client's Accounts Payable inadvertently paid those invoices).

We've gone through the "proper" channels within Telecomm and keep getting stonewalled. What's the best next step?

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jeffm (Jan 10, 2017 - 12:38 pm)

Sue if it's worth it. Lodge a complaint with the state's AG office if appropriate. Otherwise, forget it.

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sillydood (Jan 10, 2017 - 12:41 pm)

What if we just don't pay bill?

Or pay partially the bill stating it's payment in full?

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triplesix (Jan 10, 2017 - 12:45 pm)

You can do payment in full trick but it seems like y'all already overpaid as is. So it seems like a silly tactic.

Remember, any dollar they get from you after first DC notice is profit for them. Don't enable bad behavior.

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jeffm (Jan 10, 2017 - 12:48 pm)

Remember, also, that the "payment in full" trick is governed by a statute which requires you to send such tricky payments to a special address if the creditor specifies in the billing or in the agreement that such payments are to be sent to a special address. Those payments get read by human eyes.

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triplesix (Jan 10, 2017 - 2:28 pm)

True and true but people who process those checks really don't give two fuks. I had an emergency room bill cut in half for my friend via paid in full trick. Greedy hopsital just cashed the 1.7k and then tried to come back few months later for the remaining 1.8. I wrote them a nice letter, haven't heard from them since.

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sillydood (Jan 10, 2017 - 12:56 pm)

Thanks.

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triplesix (Jan 10, 2017 - 12:43 pm)

What Jeffm said and get a charge back on all the invoices after first DC notice.

Document everything and let them send you to colletions. When collectors reach out, dispute validity of the debt and take a position that no money is owed. Also, let them know that you have everything documented. They give up after they realize they are fuking with someone competent.

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sillydood (Jan 10, 2017 - 12:45 pm)

I'm just worried about them racking on interest/late fees. Otherwise this strategy sounds great.

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triplesix (Jan 10, 2017 - 12:46 pm)

If you got a documented DC notice and you are 100% sure that it was indeed month to month contract, let them try.

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sillydood (Jan 10, 2017 - 12:47 pm)

Thanks.

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jeffm (Jan 10, 2017 - 12:46 pm)

We all worry about that.

"If you choose not to decide, you still have made a choice."

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sillydood (Jan 10, 2017 - 1:02 pm)

Thanks for all help here.

The painful part is I'm not *100%* sure. Client kept really shoddy vendor records before I got to know them, and this contract goes back years. Client didn't have anything on file. I specifically asked creditor to send us the contract we had with them, which is the basis of me saying Client was month to month. Original contract was 3 years and expired in 2014; under the terms of creditor's MSA which I got a copy of, month to month is default after initial contract expires. So I'm fairly confident but not 100% because of client's bad record keeping - it's possible we signed something and creditor just hasn't dug it up yet.

My latest communication to creditor was spelling out my position that given the initial 3 year contract and the MSA, we were month to month and therefore not subject to early termination. I asked them directly if they still maintain we were under contract in light of that. They haven't responded yet. I'm hoping to cross that issue off, then get to the invoices after DC notice.

Fwiw this is all about $5,000 in dispute.

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qdllc (Jan 11, 2017 - 7:08 am)

Can the creditor (telecom) produce a certified copy of the original contract? If not, they can't prove their position either. Often, creditor maintain poor records, so they say you owe X, but in court, they know they can't document it. If they won't produce documentation upon request, it's likely they don't have it. Generally, courts will favor the disputing party as the creditor has the burden of proof on what the terms of service were at the time service was started.

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sillydood (Jan 12, 2017 - 12:56 pm)

UPDATE: Telecom creditor has acknowledged in email that we had no contract. They dropped the early termination fee. They also agreed to credit us for our mistaken payments after they failed to process the original disconnect request.

So hopefully they follow through with issuing the reimbursement but looks like I successfully hammered them into doing the right thing.

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jeffm (Jan 12, 2017 - 1:09 pm)

Congrats! Good luck receiving a check. You never know; it might happen.

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